Privacy Policy

Last updated: 11/07/2025

Rollin' Hounds is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Business Name: Rollin' Hounds
Registered Address: 93 Sutherland Avenue, Welling, DA16 2NN
Email: rollinhounds@hotmail.com
Phone: +447878550501
Website: www.rollinhounds.com
Data Controller: Nelli Szabo Brandwood

2. What Information We Collect

We may collect and process the following types of personal data:

Your full name
Address
Email address
Phone number
Pet information (name, breed, age, medical history, behaviour, veterinary practice)
Emergency contact details
Payment details (if applicable, but we do not store card details)
Website usage data (cookies, IP address, browser type)

3. How We Use Your Data

We use your information to:

Provide pet walking, sitting, or boarding services
Contact you with booking confirmations or updates
Ensure the health and safety of your pet(s)
Respond to enquiries or complaints
Comply with legal obligations
Improve our website and services

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: To fulfil our agreement with you for pet care services
Consent: Where you have given clear permission (e.g. for marketing)
Legal obligation: To meet regulatory or insurance requirements
Legitimate interests: For the operation and improvement of our business

5. How We Store Your Data

We securely store your data on password-protected devices and/or secure cloud storage systems. We keep your data for as long as necessary to provide our services and meet legal requirements, after which it will be deleted or anonymised.

6. Sharing Your Data

We do not sell or share your data with third parties, except:

Service providers (e.g., booking platforms or payment processors)
Vets or emergency services (in urgent situations involving your pet)
Regulatory authorities or law enforcement if legally required

7. Your Rights

Under the UK GDPR, you have rights including:

The right to access your personal data
The right to correct inaccurate data
The right to request deletion of your data
The right to object to or restrict processing
The right to data portability
The right to withdraw consent at any time

To exercise any of these rights, please contact us at: [Your Contact Email]

8. Cookies

Our website may use cookies to improve user experience and analyse traffic. You can manage or disable cookies via your browser settings. See our [Cookie Policy] for more details (optional if you have a separate policy).

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

www.rollinhounds.com Email: rollinhounds@hotmail.com Phone: +447878550501 If you're not satisfied with our response, you can also complain to the Information Commissioner's Office (ICO):
www.ico.org.uk